Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
How to resolve a "low on resources" error when logging onto a campus computer.
There are not 2-in-1 laptops available for checkout during the COVID19 closure.
Troubleshooting tips to try and resolve an issue with a computer or monitor powering on before calling the IT Support Desk.
Quick troubleshooting tips for when the sound is not working on your computer.
How to fix issues where the computer is turned on but blank and unresponsive
How to use the auxiliary inputs on a multimedia podium in a classroom.
This article contains basic troubleshooting steps for Dell laptops that are not charging/displaying an image on an external monitor while connected to a docking station.
How to add more USB ports to your computer.
This article details the entire process for computer equipment which is managed by the GRCC IT Department. New computers, replacements, upgrades and early replacement procedures are all outlined.
Information regarding Holland Home computers and user accounts.
This article contains instructions on how to request a loaner laptop at GRCC for faculty, staff, and students.
Microsoft 365 can no longer be installed on Chromebooks.
Quick troubleshooting tips to try when a keyboard is not working before calling the IT Support Desk at -4357
This user guide is to be used in conjunction with on-site training. The following graphics shown are used in a common checkout procedure and while your individual kiosk user interface could contain slightly different graphics or flow the general idea should be same.
Laptops can be loaned to Students, Faculty, and Staff members of GRCC
Occasionally the shared folders will not show, and can be manually mapped to avoid this.
Information on minimum system requirements for student facing (lab) and employee devices.
How to operate the loaner hotspots
How to use the Multimedia Podium.
How to use the DVD player inside a classroom multimedia podium or rack.
Quick troubleshooting tips if nothing will display on a classroom projector.
The following are trouble shooting guides for each of our devices that GRCC loans out:
How to clear an undersized adaptor error when plugging into a docking station
How to use the Elmo/Document camera on the multimedia podium.
Instructions to operate the computers built into the classroom multimedia rack or podium.
Quick troubleshooting tips for when a wired mouse is not working before calling IT Support Desk.
Having Num Lock enabled on the wired keyboard can interfere with the wireless keyboard functionality.