Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
How to resolve a "low on resources" error when logging onto a campus computer.
There are not 2-in-1 laptops available for checkout during the COVID19 closure.
Quick troubleshooting tips for when the sound is not working on your computer.
Quick troubleshooting tips for when a wired mouse is not working before calling IT Support Desk.
Troubleshooting tips to try and resolve an issue with a computer powering on before calling the IT Support Desk.
Basic troubleshooting for Dell laptops connected to external monitor and charger via dock.
How to add more USB ports to your computer.
This article details the entire process for computer equipment which is managed by the GRCC IT Department. New computers, replacements, upgrades and early replacement procedures are all outlined.
Students should request a laptop through the library while staff request laptops through the IT Service portal.
Office 365 can no longer be installed on Chromebooks.
Quick troubleshooting tips to try when a keyboard is not working before calling the IT Support Desk at -4357
This user guide is to be used in conjunction with on-site training. The following graphics shown are used in a common checkout procedure and while your individual kiosk user interface could contain slightly different graphics or flow the general idea should be same.
How to operate the loaner hotspots
Quick troubleshooting tips for when nothing is displaying on the monitor.
Power cycling the dock and disabling selective suspend to resolve monitor flicker on Dell and OneLink docks
How to use the DVD player inside a classroom multimedia podium or rack.
Quick troubleshooting tips if nothing will display on a classroom projector.
The following are trouble shooting guides for each of our devices that GRCC loans out:
How to clear an undersized adaptor error when plugging into a docking station
Instructions to operate the computers built into the classroom multimedia rack or podium.
Having Num Lock enabled on the wired keyboard can interfere with the wireless keyboard functionality.