Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.

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Campus Computer Signin Error: Computer Low on Resources

How to resolve a "low on resources" error when logging onto a campus computer.

Can I check-out a 2-in-1 laptop?

There are not 2-in-1 laptops available for checkout during the COVID19 closure.

Computer Audio not Working

Quick troubleshooting tips for when the sound is not working on your computer.

Computer Mouse Not Working

Quick troubleshooting tips for when a wired mouse is not working before calling IT Support Desk.

Computer Won't Power On

Troubleshooting tips to try and resolve an issue with a computer powering on before calling the IT Support Desk.

Dell Laptop Dock Not Charging or Displaying Image

Basic troubleshooting for Dell laptops connected to external monitor and charger via dock.

Hardware Life-Cycle Process

This article details the entire process for computer equipment which is managed by the GRCC IT Department. New computers, replacements, upgrades and early replacement procedures are all outlined.

How to Request a Loaner Laptop or Hotspot

Students should request a laptop through the library while staff request laptops through the IT Service portal.

Installing Office 365 on a Chromebook

Office 365 can no longer be installed on Chromebooks.

Keyboard Not Working

Quick troubleshooting tips to try when a keyboard is not working before calling the IT Support Desk at -4357

Laptop Vending Machine User Guide

This user guide is to be used in conjunction with on-site training. The following graphics shown are used in a common checkout procedure and while your individual kiosk user interface could contain slightly different graphics or flow the general idea should be same.

Mobile Hotspot User Guides

How to operate the loaner hotspots

No Signal on Monitor

Quick troubleshooting tips for when nothing is displaying on the monitor.

Office Monitor Flickering Randomly

Power cycling the dock and disabling selective suspend to resolve monitor flicker on Dell and OneLink docks

Playing a DVD from a Multimedia Station

How to use the DVD player inside a classroom multimedia podium or rack.

Projector not Displaying an Image

Quick troubleshooting tips if nothing will display on a classroom projector.

Troubleshoot WiFi Hot Spots

The following are trouble shooting guides for each of our devices that GRCC loans out:

Undersized Power Adapter error

How to clear an undersized adaptor error when plugging into a docking station

Using the Computer in a Multimedia Station

Instructions to operate the computers built into the classroom multimedia rack or podium.

Wireless Keyboard Typing Slowly or Sporadically

Having Num Lock enabled on the wired keyboard can interfere with the wireless keyboard functionality.