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Knowledge Base
Categories (19)
Support Portal Guides
Guides for finding Knowledge Base articles and services using this portal as well as submitting and viewing your tickets.
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Accounts & Access
The Information Technology department offers several accounts to campus citizens.
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Blackboard
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Collaborative Resources
Information Technology offers multiple collaborative solutions to the campus community.
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Enterprise Applications
PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging
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Event Support
Information Technology offers comprehensive support for campus events.
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File Sharing & Storage
Information Technology offers a myriad of solutions for storing and sharing files.
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Google Workspace (formerly G Suite)
All things GRCC Google related
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Hardware
Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
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Information Security
Best practices and instructions for handling security concerns pertaining to Information Technology including phishing, malware, etc.
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Media Services
Media Technologies offers a variety of services to support student learning and promote college goals.
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Online Instruction
Services related to Grand Rapids Community College's learning management system (LMS) and other online learning orientated solutions.
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Printing Services
Information Technology offers several printing services to the campus community.
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Software
Information and instructions relating to software provided by GRCC Information Technology.
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Telephony Services
From call trees to fax lines - Information Technology's telephony articles are found here.
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Website
Information Technology offers a robust set of website related services.
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MyGRCC Single Sign-On (SSO) Portal
All information regarding the new MyGRCC Single Sign-On (SSO) Portal
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Campus Resource
Answers to questions received that are not IT related
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Project Management
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Articles (3)
*Instructional Software for Off-Campus
List of all campus software with current off-campus availability status.
How to View Saved Zoom Recordings
How to view recorded videos saved to the Zoom Cloud or to the users device.
Response Expectations
This document details the response expectations and Service Level Agreements (SLAs) maintained by Information Technology.
Additional Resources
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