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Knowledge Base
Categories (18)
Support Portal Guides
Guides for finding Knowledge Base articles and services using this portal as well as submitting and viewing your tickets.
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Academic Technology
Articles pertaining to various academic technology including Blackboard, Respondus, Panopto, Zoom, and TechSmith
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Accounts & Access
The Information Technology department offers several accounts to campus citizens.
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Collaborative Resources
Information Technology offers multiple collaborative solutions to the campus community.
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Enterprise Applications
PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging
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Event Support
Information Technology offers comprehensive support for campus events.
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File Sharing & Storage
Information Technology offers a myriad of solutions for storing and sharing files.
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Google Workspace (formerly G Suite)
All things GRCC Google related
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Hardware
Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
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Information Security
Best practices and instructions for handling security concerns pertaining to Information Technology including phishing, malware, etc.
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Media Services
Media Technologies offers a variety of services to support student learning and promote college goals.
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Printing Services
Information Technology offers several printing services to the campus community.
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Software
Information and instructions relating to software provided by GRCC Information Technology.
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Telephony Services
From call trees to fax lines - Information Technology's telephony articles are found here.
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Website
Information Technology offers a robust set of website related services.
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MyGRCC Single Sign-On (SSO) Portal
All information regarding the new MyGRCC Single Sign-On (SSO) Portal
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Campus Resource
Answers to questions received that are not IT related
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Project Management
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Articles (3)
*Instructional Software for Off-Campus
List of all campus software with current off-campus availability status.
Reporting a Google Form as Spam/Phishing
A Google Form is breaching security by requesting sensitive information, including passwords.
Response Expectations
This document details the response expectations and Service Level Agreements (SLAs) maintained by Information Technology.
Additional Resources
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