Knowledge Base

Categories (19)

Support Portal Guides

Guides for finding Knowledge Base articles and services using this portal as well as submitting and viewing your tickets.
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Accounts & Access

The Information Technology department offers several accounts to campus citizens.
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Blackboard

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Collaborative Resources

Information Technology offers multiple collaborative solutions to the campus community.
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Enterprise Applications

PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging
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Event Support

Information Technology offers comprehensive support for campus events.
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File Sharing & Storage

Information Technology offers a myriad of solutions for storing and sharing files.
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Google Workspace (formerly G Suite)

All things GRCC Google related
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Hardware

Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
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Information Security

Best practices and instructions for handling security concerns pertaining to Information Technology including phishing, malware, etc.
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Media Services

Media Technologies offers a variety of services to support student learning and promote college goals.
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Online Instruction

Services related to Grand Rapids Community College's learning management system (LMS) and other online learning orientated solutions.
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Printing Services

Information Technology offers several printing services to the campus community.
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Software

Information and instructions relating to software provided by GRCC Information Technology.
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Telephony Services

From call trees to fax lines - Information Technology's telephony articles are found here.
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Website

Information Technology offers a robust set of website related services.
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MyGRCC Single Sign-On (SSO) Portal

All information regarding the new MyGRCC Single Sign-On (SSO) Portal
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Campus Resource

Answers to questions received that are not IT related
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Project Management

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Articles (3)

*Instructional Software for Off-Campus

List of all campus software with current off-campus availability status.

How to View Saved Zoom Recordings

How to view recorded videos saved to the Zoom Cloud or to the users device.

Response Expectations

This document details the response expectations and Service Level Agreements (SLAs) maintained by Information Technology.