Knowledge Base

Categories (18)

Support Portal Guides

Guides for finding Knowledge Base articles and services using this portal as well as submitting and viewing your tickets.

Academic Technology

Articles pertaining to various academic technology including Blackboard, Respondus, Panopto, Zoom, and TechSmith

Accounts & Access

The Information Technology department offers several accounts to campus citizens.

Collaborative Resources

Information Technology offers multiple collaborative solutions to the campus community.

Enterprise Applications

PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging

Event Support

Information Technology offers comprehensive support for campus events.

File Sharing & Storage

Information Technology offers a myriad of solutions for storing and sharing files.

Google Workspace (formerly G Suite)

All things GRCC Google related

Hardware

Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.

Information Security

Best practices and instructions for handling security concerns pertaining to Information Technology including phishing, malware, etc.

Media Services

Media Technologies offers a variety of services to support student learning and promote college goals.

Printing Services

Information Technology offers several printing services to the campus community.

Software

Information and instructions relating to software provided by GRCC Information Technology.

Telephony Services

From call trees to fax lines - Information Technology's telephony articles are found here.

Website

Information Technology offers a robust set of website related services.

MyGRCC Single Sign-On (SSO) Portal

All information regarding the new MyGRCC Single Sign-On (SSO) Portal

Campus Resource

Answers to questions received that are not IT related

Articles (2)

*Instructional Software for Off-Campus

List of all campus software with current off-campus availability status.

Troubleshooting monitor, dock or other connection

This troubleshooting guide addresses the common issue of a broken or unresponsive docking station connection with a laptop. The article provides a step-by-step approach to resolving the problem, ensuring that monitors, keyboard, and mouse functionality are restored. The steps include checking power connections, verifying power adapter connections, reconnecting the power adapter to the docking station, examining USB-C cable connections, and rebooting the computer.