Knowledge Base

Categories (18)

Support Portal Guides

Guides for finding Knowledge Base articles and services using this portal as well as submitting and viewing your tickets.
Expand

Academic Technology

Articles pertaining to various academic technology including Blackboard, Respondus, Panopto, Zoom, and TechSmith
Expand

Accounts & Access

The Information Technology department offers several accounts to campus citizens.
Expand

Collaborative Resources

Information Technology offers multiple collaborative solutions to the campus community.
Expand

Enterprise Applications

PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging
Expand

Event Support

Information Technology offers comprehensive support for campus events.
Expand

File Sharing & Storage

Information Technology offers a myriad of solutions for storing and sharing files.
Expand

Google Workspace (formerly G Suite)

All things GRCC Google related
Expand

Hardware

Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
Expand

Information Security

Best practices and instructions for handling security concerns pertaining to Information Technology including phishing, malware, etc.
Expand

Media Services

Media Technologies offers a variety of services to support student learning and promote college goals.
Expand

Printing Services

Information Technology offers several printing services to the campus community.
Expand

Software

Information and instructions relating to software provided by GRCC Information Technology.
Expand

Telephony Services

From call trees to fax lines - Information Technology's telephony articles are found here.
Expand

Website

Information Technology offers a robust set of website related services.
Expand

MyGRCC Single Sign-On (SSO) Portal

All information regarding the new MyGRCC Single Sign-On (SSO) Portal
Expand

Campus Resource

Answers to questions received that are not IT related
Expand

Project Management

Expand

Articles (3)

*Instructional Software for Off-Campus

List of all campus software with current off-campus availability status.

Reporting a Google Form as Spam/Phishing

A Google Form is breaching security by requesting sensitive information, including passwords.

Response Expectations

This document details the response expectations and Service Level Agreements (SLAs) maintained by Information Technology.