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Logging into Phone Queues
How to take calls in Zoom Contact Center
Logging in and out of Call Queues and Shared Lines
How to Transfer a Call in Zoom Phone
If Zoom Phone is activated on your account, you can transfer an ongoing call using three methods: Warm Transfer, Cold Transfer, and Transfer to Voicemail.
How do I update my Personal voicemail greetng?
Information on personalizing your Zoom Phone voicemail greeting
Checking Voicemail
How do I check voicemail in Zoom?
Blocking Phone Numbers
How to block incoming phone numbers
How to Turn On Zoom AI Companion
Zoom Microphone Interruptions While Speaking
This article provides suggestions for when your microphone is cutting out while speaking in a Zoom meeting.
Getting Started with Contact Center
Basic Contact Center Functions