Service Catalog

Categories (16)

Accounts & Access

The Information Technology department offers several accounts to campus citizens.
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Consulting Services

Information Technology's consulting services.
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Email and Calendaring

Assistance for anything email related.
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Enterprise Applications

PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging, Digital Signage
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Event Support

Information Technology offers comprehensive support for campus events.
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File Storage and Network Sharing

Information Technology offers a myriad of solutions for storing and sharing files.
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Hardware

Information on requesting hardware including desktops, laptops, tablets, and accessories. Report issues with hardware.
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Information Security

Reporting security concerns to Information Technology including phishing, malware, etc.
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Media Services

Media Technologies offers a variety of services to support student learning and promote college goals.
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Academic Technology

Services related to Grand Rapids Community College's learning management system (LMS) and other online learning orientated solutions.
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Printing Services

Information Technology offers several printing services to the campus community.
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Project Management

Information Technology's Project Management Office (PMO) maintains effective project management standards for the College's information technology projects.
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Software

Software Requests and Licensing. Software Issues. Web extension and add-on approvals. Microsoft Office 365.
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Telephony Services

From call trees to fax lines - Information Technology's telephony services are found here.
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Website

Information Technology offers a robust set of website related services.
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Institutional Research

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Services (3)

I just need help!

Submit a request to Information Technology

Report an Incident

Submit an incident report to Information Technology.

Request Knowledge Article Addition

The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department. 

If an article is not found in the KB, submit your idea for one here.