Popular Services

Form used when requesting any type of network account modification and rights provisioning including new hires, transfers, additional access, etc.

This service is available to faculty, adjuncts, staff, contingents, and student employees. Students requiring a loaner laptop should check out loaners through the library.

Information Technology offers access to campus computers and the GRCC wireless / wired networks.

Several technical issues may arise when traveling internationally. If you are leaving the country and plan to access any GRCC resources, we recommend you allow us to check for conflicts.

Request computer peripherals, wireless accessories, etc.

Submit an incident report to Information Technology.

Request a new computer for staff, labs, laptop carts, and tablets.

Request new software, upgrades, additional licenses and uninstalls for software in a classroom, lab, laptop cart or instructor station.

Reset your network account password.

Request a network username change to match your new legal name.

Request a computer replacement or upgrade.

Google Groups allow you to communicate with large groups of people at GRCC.

Use this form to request access to Adobe Named User Licensing.

GRCC Students and Staff are eligible for a free Microsoft Office 365 account with an active GRCC email address. Use this service to create your account today!

For issues with Gmail

Check-out a laptop cart for classroom, single-day use.

Request new software, software access, upgrades, and uninstall assistance for software on a faculty or staff computer.

Request a new network drive folder be created, modification to a current network shared drive (J or S), or request an audit of current network drive rights.

GRCC IT puts an exceptional focus on customer success. We are available to offer you consulting on any of our services to make you more proficient.

Request for access to course templates within Blackboard.

Request to have your Bitlocker Encryption Key recovered.

Information Technology's malware handling procedures.

Request additional Shared Network drive rights.

Request orientation on one or more of GRCC's student or staff accounts.

The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department. 

If an article is not found in the KB, submit your idea for one here.