Popular Services

Submit Network Account Provision Form

Form used when requesting any type of network account modification and rights provisioning including new hires, transfers, additional access, etc.

Loaner Laptop Request

This service is available to faculty, adjuncts, staff, contingents, and student employees. Students requiring a loaner laptop should check out loaners through the library.

Guest Access

Information Technology offers access to campus computers and the GRCC wireless / wired networks.

International Travel Security Check

Several technical issues may arise when traveling internationally. If you are leaving the country and plan to access any GRCC resources, we recommend you allow us to check for conflicts.

Accessory Requests

Request computer peripherals, wireless accessories, etc.

Report an Incident

Submit an incident report to Information Technology.

New Computer Request

Request a new computer for staff, labs, laptop carts, and tablets.

Instructional Software Requests

Request new software, upgrades, additional licenses and uninstalls for software in a classroom, lab, laptop cart or instructor station.

Password Reset

Reset your network account password.

Name Change

Request a network username change to match your new legal name.

Replacement / Upgrade Request

Request a computer replacement or upgrade.

Google Group Request

Google Groups allow you to communicate with large groups of people at GRCC.

Adobe Creative Cloud Access

Use this form to request access to Adobe Named User Licensing.

Microsoft Office 365

GRCC Students and Staff are eligible for a free Microsoft Office 365 account with an active GRCC email address. Use this service to create your account today!

Email - Report an Issue

For issues with Gmail

Loaner Laptop Cart Request - when more than one laptop is needed

Check-out a laptop cart for classroom, single-day use.

Operational Software Requests

Request new software, software access, upgrades, and uninstall assistance for software on a faculty or staff computer.

Department Network Drive Request- New, Modification, or Audit

Request a new network drive folder be created, modification to a current network shared drive (J or S), or request an audit of current network drive rights.

Consulting

GRCC IT puts an exceptional focus on customer success. We are available to offer you consulting on any of our services to make you more proficient.

Blackboard Template Course Request

Request for access to course templates within Blackboard.

Bitlocker Password Recovery

Request to have your Bitlocker Encryption Key recovered.

Virus / Malware

Information Technology's malware handling procedures.

Request Shared Network Drive Rights

Request additional Shared Network drive rights.

Account Orientation

Request orientation on one or more of GRCC's student or staff accounts.

Request Knowledge Article Addition

The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department. 

If an article is not found in the KB, submit your idea for one here.