Description
This service allows authorized users to request updates to the chatbot’s knowledge base, ensuring it provides accurate and relevant information. Users can submit requests to add new knowledge, modify existing responses, or remove outdated content. These updates help improve the chatbot’s ability to assist students, faculty, and staff with timely and accurate information.
Key Features
- Enhanced Accuracy – Ensures the chatbot provides up-to-date and correct information.
- Improved User Experience – Reduces incorrect or outdated responses, leading to a better interaction for students and staff.
- Customizable Content – Allows departments to tailor chatbot responses to specific needs.
- Efficient Knowledge Management – Streamlined process for updating chatbot content.
Eligibility
- Departments and staff members responsible for chatbot-related content.
- Faculty, Student Services, IT, and Financial Aid teams who require chatbot updates.
Requirements
- Submission of a request detailing the knowledge addition, modification, or removal.
- Approval from designated department approvers before implementation.