My Recently Visited Services

Content development includes writing, editing and reviewing website content, and organizing it on the site to best support our institutional mission.

Use this service to request assistance with developing web content.

Request a conference line for non-GRCC faculty or staff to call in at any time without making prior arrangements through IT.

Request software for a lab, instructor station or office system.

Information Technology offers access to campus computers and the GRCC wireless / wired networks.

My Degree Path is a web-based tool designed to help students stay on a clear path to graduation. It enables students and advisors to review coursework — past, present and future — and evaluate which degree requirements have been completed and which remain to be completed. It can be accessed by staff and students by logging into the Online Center.

Request access to existing reports or creation of new reports.

Request an administrative account to the GRCC CRM.

GRCC faculty and staff can use Filelocker to conveniently and securely share files with other people both on and off campus. Filelocker is the recommended method for sharing large files.

Request a computer replacement or upgrade.

Request additional Shared Network drive rights.

A change to an existing program or process such as an SQR, Application Engine, or PeopleCode program.

Reset your network account password.

Submit a request to Information Technology

The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department. 

If an article is not found in the KB, submit your idea for one here.

Google Drive is Google's file storage and sharing solution.

GRCC Students and Staff are eligible for a free Microsoft 365 account with an active GRCC email address. Use this service to create your account today!

Request orientation on one or more of GRCC's student or staff accounts.

Information Technology's malware handling procedures.

Mobile Voice Access is used to make calls from a single phone line using a personal device. It also includes the option activate Mobile Connect which rings your personal device when your desk phone rings that line. This is an excellent alternative for call forwarding a single line as well.

Request new or modifications to voicemail, Cisco Finesse call trees, or other telephony systems.

Request a refund from your RaiderCard.

Use this form to request access to Adobe Named User Licensing.

This service encompasses the new project request cycle which is an on-going request process.