Introduction
Launched in July 2025, Element451 is GRCC's AI-driven Customer Relationship Management (CRM) platform designed to streamline and enhance student engagement. It supports a wide range of functions, including student applications, communication plans, marketing campaigns, text messaging, website chatbots, appointment scheduling, event management, and more.
Whether you’re just getting started or are an experienced user, this service allows you to request assistance with any Element451 feature or function to ensure you get the most out of the platform.
Service Offerings
Use the buttons on the right of this page to submit a ticket based on your requirements. Descriptions for each service and who should use them are provided below:
| Service Offering |
How it's used |
Who can request |
| Access Request |
Use this option to request new accounts, modified access to existing accounts, or removing access. |
Supervisors |
| Knowledge Base / Chatbot |
Use this option if you need a specific webpage added to the AI Chatbot’s knowledge base. (Note: All webpages under grcc.edu are already included by default in the chatbot’s knowledge sources.)
|
Supervisors |
| Report an Issue |
Something not working right? Use this option to let us know. If our team is unable to resolve the issue, we can submit a ticket directly with Element451. |
Anyone with access to Element451 |
| Support & Assistance |
Use this option to have someone from our Element451 Admin team support you. Common examples are help with a campaign, creating or modifying a segment, import/exports, communication plans, creating an event, setting up appointments, etc. |
Anyone with access to Element451 |