Held for Authentication Error when Printing

Issue

When using Papercut Mobility, a user is given a message on the Papercut pop up of Held for Authentication 

Environment

• Papercut Mobility

Information

This happens when the customer's password is expired or they are using the wrong password. There is no direct message that states the password is invalid. 

Resolution

• The customer will need to select the refresh button in the top right hand corner of the popup window to renter their password. 
• While using a Mac, it may give this error message after a recent password change, new password may need to be added to the key chain
• If the password is expired they will need to change their password at the MyGRCC Portal or by calling the Support Desk at 616-234-4357 if they do not remember their password and did not setup recovery options.