Wired computer mouse not working

Issue

Computer mouse is not working.

Environment

• Classroom Technology
• Faculty/Staff Workstation
• Lab Workstation

Resolution

 Is the light on the bottom of the mouse on or off?

• If light is on: 
  • Unplug the mouse for a few seconds then plug it back in.
  • If that does not work, plug it into a different port (if USB only).
  • Reboot the computer.
• If light is off: 
  • Ensure that the mouse is plugged in.
  • Follow the cord to the back of the computer, make sure it is securely plugged in
  • If it is still not working, unplug the mouse for a few seconds then plug it back in. 
  • If that does not work, plug it into a different port.
  • Reboot the computer.

If you have tried these steps and the mouse is still not working, please contact the IT Support Desk at (616) 234-4357.