Computer Mouse Not Working

Issue

Computer mouse is not working.

 

Environment

  • Classroom Technology
  • Faculty/Staff Workstation
  • Lab Workstation

 

Resolution

  1.  Is the light on the bottom on or off?
    • If light is on: 
      • Unplug the mouse for a few seconds then plug it back in
      • If that does not work, plug it into a different port (if USB only)
      • Reboot the computer
    • If light is off: 
      • Ensure that the mouse is plugged in.
      • Follow the cord to the back of the computer, make sure it is securely plugged in
      • If it is still not working, unplug the mouse for a few seconds then plug it back in. 
      • If that does not work, plug it into a different port.
      • Reboot the computer

If you have tried these steps and the mouse is still not working, please contact the IT Support Desk at (616) 234-4357

Details

Article ID: 327
Created
Tue 7/18/17 3:47 PM
Modified
Mon 2/21/22 1:46 PM