Password Reset Tool First Time User

Question

How do I set up a first time password?

 

Environment

  1. MyGRCC Portal
  2. Password Reset Tool

 

Process

If your username is known follow directions to reset password.

  1. Go to grcc.edu/password.
  2. Click First Time User
  3. Enter ID# (without the W)
  4. Enter Birthdate
    1. Must be formatted as (MM/DD/YYYY) including slashes
  5. Click Continue
    1. You will be directed to a Username Retrieval Screen, take note of your username in Red
  6. Click Continue to set password.
  7. Chose one of the two options:
    • 2 Challenge Answers (if presented with 3 challenge questions, this means that your recovery options were set previously, answer the questions with the correct answers to move on)
      1. Choose 2 Challenge Answers
      2. Click Continue
      3. Enter ID# (without the W)
      4. Enter Birthdate
        • Must be formatted as (MM/DD/YYYY) including slashes
      5. Click Continue
      6. Set a new password
      7. Confirm Password
      8. Click Continue
    • 2nd Factor / One Time Passcode
      1. Choose 2nd Factor / One Time Passcode
      2. ​​​​​​​Click Continue
      3. A One Time Passcode will be emailed to the personal email address we have on file
        • If this does not work, you can select problems with authentication and choose another method
      4. Enter The One Time Passcode
      5. ​​​​​​​Click Sign In
67% helpful - 3 reviews

Details

Article ID: 1630
Created
Thu 8/20/20 2:46 PM
Modified
Tue 6/28/22 6:39 AM