Password Reset Tool First Time User

Question

How do I set up a first time password?

Environment

1. MyGRCC Portal
2. Password Reset Tool

Process

If your username is known follow directions to reset password.

1. Go to grcc.edu/password.
2. Click First Time User
3. Enter ID# (without the W)
4. Enter Birthdate
   1. Must be formatted as (MM/DD/YYYY) including slashes
5. Click Continue
   1. You will be directed to a Username Retrieval Screen, take note of your username in Red
6. Click Continue to set password.
7. Chose one of the two options:
   • 2 Challenge Answers (if presented with 3 challenge questions, this means that your recovery options were set previously, answer the questions with the correct answers to move on)
     1. Choose 2 Challenge Answers
     2. Click Continue
     3. Enter ID# (without the W)
     4. Enter Birthdate
        • Must be formatted as (MM/DD/YYYY) including slashes
     5. Click Continue
     6. Set a new password
     7. Confirm Password
     8. Click Continue
   • 2nd Factor / One Time Passcode
     1. Choose 2nd Factor / One Time Passcode
     2. ​​​​​​​Click Continue
     3. A One Time Passcode will be emailed to the personal email address we have on file
        • If this does not work, you can select problems with authentication and choose another method
     4. Enter The One Time Passcode
     5. ​​​​​​​Click Sign In