Recover Forgotten Username and/or Password

Question

I forgot my username and/or password what do I do?

 

Environment

  • Password Reset Tool
  • MyGRCC

 

Information

Password Self-Service is GRCC's Password Reset system. 

Along with a few other systems, this tool will reset your password for: 

  • Online Center
  • Blackboard
  • Email
  • PeopleSoft (CS/HR/FSProd)
  • Campus Computers
  • WiFi  

There are two ways to access the password reset system

  1. www.grcc.edu/password - Web based and can be accessed anywhere to reset passwords.
  2. Lookup profile - Can only be accessed on campus computers and primarily used when a user gets locked out of the workstation.

If this is your first time logging in please follow the First Time User Instructions

If you know your current password please follow the Update Password Instructions

 

Process

Recover Username

  1. Go to MyGRCC.
  2. Click Forgot Username
  3. Enter secondary email (not your @grcc.edu or @email.grcc.edu email)
  4. Click Submit
  5. Click on desired Email to send verification code
  6. Enter verification code
  7. Click Submit
  8. You will receive an email with your username

 

Recover Password

  1. Go to MyGRCC
  2. Click Forgot Password
  3. Enter Username
  4. Click Submit
  5. Click on Alternate Email address to send a verification code
  6. Enter Verification Code
  7. Click Submit
  8. Chose to send SMS Text or Answer Security Questions (based on your recovery information)
  9. Click Phone Number to send second verification code
  10. Enter Verification Code
  11. Click Submit
  12. Enter new password
    • Passwords must contain the following:
      • 10 characters
      • At least 1 uppercase letter
      • At least 1 lowercase letter
      • At least 1 number.
  13. Re-enter new password
  14. Click Update

 

Campus Computer

From a campus computer type "lookup" in both the username and password fields to launch the same password recovery tool as above in a locked browser.

Watch the following video for a walk through on the process

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Details

Article ID: 1633
Created
Thu 8/20/20 3:26 PM
Modified
Tue 8/10/21 2:27 PM