Recover Forgotten Username and/or Password


I forgot my username and/or password what do I do?



  • Password Reset Tool
  • MyGRCC



Password Self-Service is GRCC's Password Reset system. 

Along with a few other systems, this tool will reset your password for: 

  • Online Center
  • Blackboard
  • Email
  • PeopleSoft (CS/HR/FSProd)
  • Campus Computers
  • WiFi  

There are two ways to access the password reset system

  1. - Web based and can be accessed anywhere to reset passwords.
  2. Lookup profile - Can only be accessed on campus computers and primarily used when a user gets locked out of the workstation.

If this is your first time logging in please follow the First Time User Instructions

If you know your current password please follow the Update Password Instructions



Recover Username

Note: Usernames are generally first name followed by last name all lower case no spaces, however if you have a common name or a long name there may be some variation.
  1. Go to MyGRCC.
  2. Click Forgot Username
  3. Enter secondary email (not your or email)
  4. Click Submit
  5. Click on desired Email to send verification code
  6. Enter verification code
  7. Click Submit
  8. You will receive an email with your username


Recover Password

  1. Go to MyGRCC
  2. Click Forgot Password
  3. Enter Username
  4. Click Submit
  5. Click on Alternate Email address to send a verification code
  6. Enter Verification Code
  7. Click Submit
  8. Chose to send SMS Text or Answer Security Questions (based on your recovery information)
  9. Click Phone Number to send second verification code
  10. Enter Verification Code
  11. Click Submit
  12. Enter new password
    • Passwords must contain the following:
      • 10 characters
      • At least 1 uppercase letter
      • At least 1 lowercase letter
      • At least 1 number.
  13. Re-enter new password
  14. Click Update


Campus Computer

From a campus computer type "lookup" in both the username and password fields to launch the same password recovery tool as above in a locked browser.

Watch the following video for a walk through on the process


Article ID: 1633
Thu 8/20/20 3:26 PM
Thu 1/20/22 7:34 AM