Troubleshoot WiFi Hot Spots

Issue

My wifi hotspot is not working.

Cause

There can be different reasons why your mobile hot spot will not work. The following are trouble shooting guides for each of our devices that GRCC loans out:

Resolution

T-Mobile T9 Franklin

1. Make sure you are using your T9 in the correct geographic region (within coverage).
2. Ensure that your wireless coverage extends to your current location by using the interactive Wireless Carrier’s coverage map tool.
3. Ensure that you have an active service plan.
4. Restarting your computer and your T9 can resolve many issues.

Additional T9 Product Support

Alcatel Link Zone 2

Resetting the device can fix most issues. A soft reset with the hardware keys can be performed by holding the Power key for 10 seconds to restart the device.

A master reset restores the original factory settings. It does not delete data stored on the SIM card or SD card. If the device menus are frozen or unresponsive, you can master reset using hardware keys.

1. Turn the device on.
2. Hold down the Power and WPS keys simultaneously for 13 seconds.
3. Wait for all LED indicators to flash blue 4 times. This indicates the device has been reset to factory mode.

Additional Link Zone 2 Product Support

Moxee Mobile Hot Spot

1. If the device is not responsive, restart it by pressing the power button for 8 seconds.
2. If restarting the device does not solve the issue, try restoring the device to its default factory settings.

Additional Moxee Product Support

AT&T Unite Express 2

If mobile hot spot WiFi is not found

1. Check the network status: The signal strength will be displayed on the first home screen of the device.The signal strength is also displayed on the AT&T WiFi Manager website. From the Home screen, Signal Strength will be displayed in the top right corner. The wireless network will stop broadcasting after 15 minutes of inactivity. Press the Power button to start broadcasting again.
2. Check blocked devices:
   1. From your device's web browser go to http://attwifimanager.
   2. Enter your Admin Password, then click Login. Note: Ensure that your device is connected to the AT&T Unite Express 2's wireless network.
   3. Click Security
   4. Click Access Control
   5. Click the MAC Filter Mode drop-down menu.
   6. Click Block list. Blocked devices will be displayed.To remove a blocked device, click the X icon.
   7. Click Security then click Schedule.
      1. If a schedule has been enabled, it will be displayed under Schedule Rules.
      2. Click the Enable check box to disable the schedule. Note: To delete a schedule, click the X icon beside the desired rule then click DELETE.

Reset Device

Resetting the device can resolve many issues that may be encountered.

Power Cycle Device:

1. Press and hold the Power button located on the top of the device.
2. To turn the device back on, press and hold the Power button until the screen lights up.

Perform an alternate reset:

1. With the device turned on, press and hold the Power button for at least 15 seconds to reset into Factory Reset Mode. You will see a screen showing "Shutting down". Note: Be sure to hold the Button for at least 15 seconds. If you do not hold the power button long enough, you will turn off the device instead.
2. Continue holding Power button to reset all settings to factory default will display. Be sure to hold the button through this screen. Note: After this "Resetting Device. Please do not power off" will display and factory reset will complete.

Additional Unite Express 2 Product Support