Dell dock not charging/displaying image on monitor

Issue

Dell laptops that are connected to a docking station are doing one of the following:

  • Not charging the laptop.
  • Not displaying an image on the external monitor.
  • Indicating that the power being supplied is insufficient for the device.
  • Having USB Port issues
  • Office monitor flickering

 

Environment

  • Dell laptops
  • Dell docking stations 

 

Resolution

  1. Unplug the USB-C docking station connector cable from laptop. 
  2. Unplug the power from the back of the docking station. (This is the round cord all the way to the left.)
    • Wait at least 15 seconds
  3. Reattach the power cable to the docking station. 
  4. Reattach the USB-C docking station cable to the laptop.

If the problem persists, please contact the Support Desk at (616) 234-4357. 

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