Dell Laptop Dock Not Charging or Displaying Image

Issue

Dell Laptops with Dock doing one of the following:

  • not charging the laptop
  • not displaying an image on the monitor
  • indicating that the power being supplied is insufficient for the device.

 

Environment

  • Dell Laptops
  • Dell Docks

 

Resolution

  1. Unplug the laptop from the dock
  2. Unplug the power from the dock
    • Wait at least 15 seconds
  3. Reattach the power to the dock
  4. Reattach the dock to the laptop

Note that you can continue past the insufficient power prompt without issue as well.

If the problem persists, please contact the Support Desk at x4357

 

Details

Article ID: 597
Created
Mon 10/9/17 9:59 AM
Modified
Fri 4/29/22 12:36 PM