Dell dock not charging/displaying image on monitor

This article contains basic troubleshooting steps for Dell laptops that are not charging/displaying an image on an external monitor while connected to a docking station.

Issue

Dell laptops that are connected to a docking station are doing one of the following:

• Not charging the laptop.
• Not displaying an image on the external monitor.
• Indicating that the power being supplied is insufficient for the device.
• Having USB Port issues.
• Office monitor flickering.

Environment

• Dell laptops
• Dell docking stations

Resolution

1. Unplug the USB-C docking station connector cable from laptop.
2. Unplug the power from the back of the docking station. (This is the round cord all the way to the left.)
   • Wait at least 15 seconds.
3. Reattach the power cable to the docking station.
4. Reattach the USB-C docking station cable to the laptop.

If the problem persists, please contact the Support Desk at (616) 234-4357.