Computer is Blank and Unresponsive

Issue

Computer is frozen with a blank screen

 

Environment

  • Windows 10

 

Resolution

  1. If the device is docked, attempt to disconnect from the dock and reconnect
  2. Close the laptop lid
  3. On the keyboard hold CTRL+F8
    1. May need to use the Fn key depending on laptop keyboard
  4. Hold down the power button for 10 seconds

If these suggestions are not providing results, contact the IT Services Team at 616-234-4357. 

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