Password reset, forgotten username/password, recovery information, PortalGuard recovery, and related account-recovery steps.
Financial Aid can unlock the CampusLogic accounts.
Instructions on changing a Microsoft 365 password for a customer.
Changing your PeopleSoft password via the Password Reset Tool, or by contacting IT Support
How to clear a customer's security questions in PortalGuard.
Instructions for connecting to the EduRoam wireless network
How to create a Microsoft account from the admin panel for students.
This article contains direct links to applications in the MyGRCC portal. Useful when the MyGRCC portal is unavailable.
Disabling login challenge for a google account.
External employee passwords can only be reset at a campus computer once they've expired.
How to assist a Ferris State Instructor who is unable to log in to a GRCC campus computer.
Instructions how student can login to the FTP Raider Server.
A customer is unable to access his Online Center account. This article will provide instructions on how to unlock the account.
Additional characters are not actually being added, it is just visually displaying a random number of dots as a security feature.
Overview of the MyGRCC account (formerly called Campus Network account)
Reasons a MyGRCC account may become disabled.
How to set up your first time password at GRCC
Information on how to reset a Campus Network password before or after it expires using the lookup profile
This article contains instructions on how to troubleshoot an issue where the Online Center is prompting for an ID number and password after already logging into the MyGRCC portal.
As a new employee, you will encounter many different types of technology here at the college.
Troubleshoot an issue when a password change does not sync with a customers Google account.
Getting an error message when logging into MyGRCC after expired password was updated because the password is not syncing.
Recovering username and password using Password Self Service
Removing a registered phone number for a user in the MyGRCC portal.
Information on reseting your ArcGIS Online password.
Timeline for when students receive access to various accounts.
Username and password for a student loaner laptop.
Troubleshooting steps for issues with GlobalProtect
How to troubleshooting issues where a customer is unable to access their Online Center account.
Indicates incorrect SuperVault setup as error outcome for MyGRCC authentication.
Troubleshooting when an individual is unable to get onto GRCC Secure from their personal device.
Troubleshooting issues related to being unable to access a computer while on campus
How to troubleshoot someone being unable to log into ePrint's website when the network password doesn't appear to be working.
This article contains instructions for troubleshooting issues with logging into FSProd/FSProd test environment.
Password changes only reflect on campus computer logins if the computer is on the campus network.
Logging in or resetting a password in the external applicant job portal
This article contains information on how to determine why you are unable to set up a new password for you MyGRCC portal account to due to Challenge Answers not enrolled.
How to unlock a MyGRCC account using Support Desk Tools in PortalGuard.
How to update a known password using the password reset tool