Authorization error when logging into TeamDynamix

Issue

A GRCC employee or technician receives an authorization error when attempting to log into the IT Service Portal or TeamDynamix (TDX).

Error Message: "Username does not have authorization for this application."

Environment

  • TeamDynamix (TDX)
  • SuperVault

Resolution

Follow these steps to resolve the authorization conflict in the user profile:

  1. Log in to the SuperVault Portal
  2. Click on Objects.
  3. Search for the affected user.
  4. Click on their Username.
  5. Click on Modify Object.
  6. On the Identification tab, under Internet Email Address, confirm that staff and student email are not both listed in the dropdown menu.
  7. If both are present, remove the student email address from the menu.
  8. Click Apply and then OK.
  9. Have the user attempt to log in again.

Note: If the issue persists, contact the TDX Administrator (Nicholas Kuehn).

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