Unable to login to FSProd or FSProd test environment

Issue

A user is unable to login to FSProd or FSProd test environment after changing their MyGRCC passphrase (password). An error message is received. 

"Unable to load homepage." 

Environment

  • FSProd 
  • FSProd test

Resolution

Verify user is logged out of other PeopleSoft environments

  • Log out of CS/HRProd and then log in to FSProd. 

Verify account is not locked

  1. Login to the environment the user is having the issue with: fsprod.grcc.edu or fstst.grcc.edu.
  2. Lock the account.
  3. Click Save.
  4. Unlock the account.
  5. Click Save.
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