Issue
Getting an "invalid username or password" error message when logging into MyGRCC after expired passphrase (password) was updated.
Environment
Information
The account was locked for bad passphrase or passphrase reuse.
Resolution
Reset passphrase through MyGRCC Portal (opens in a new window) with an unused passphrase .
Cause
When logging into a campus computer a Windows prompt will come up when a passphrase is about to expire or is expired asking to update password. This prompt will allow passphrase that don't meet the criteria (e.g. 10 characters, 1 uppercase, 1 number) and reused passphrase. In either case this causes a syncing error.
The "updated" passphrase will allow login on that particular computer, but when trying to login anywhere else, an error message will come up.