Issue
Unable to authenticate with GlobalProtect.
Environment
Resolution
- Verify that the account is enabled (opens in a new window).
- Verify user has a current password (opens in a new window).
- Verify user has current entitlements (opens in a new window).
- Verify that user has Staff.replicated.groups.data in Supervault.
- If the user has this group, remove the group and re-add it. (wait a few moments before trying again to allow for it to catch up)
- Have the user try to change their password (opens in a new window).
Note: If all other options have been exhausted a ticket may need to be made for Infrastructure to take a look at the account to determine if VPN is turned on.