Telephony Services

From call trees to fax lines - Information Technology's telephony articles are found here.

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Cisco Phone Voicemail

Articles (16)

Call Transfer

How to use the softkeys on a Cisco phone to transfer a call.

Changing the Cisco IP Phone Audio Device

How to change the audio device on a Cisco IP phone.

CISCO Headset Not Answering Phone

Properly power cycling the headset with the power still connected will resolve this issue.

Cisco IP Phone Audio Levels

Adjusting audio volume for IP Phone when other multiple audio apps are running at the same time causing one to be quieter than the other.

Cisco Phone Features

How to use Hold, Do Not Disturb, iDivert, and Call Park features on your Cisco phone.

Forwarding Calls and Conference Calls

How to forward a call or begin a conference call using the Cisco IP phones.

Forwarding Voicemails

Options for forwarding Voicemail on a Cisco IP Phone

How Do I Forward Calls to an External Number

How to forward office phones to an external number for remote work.

Logging in and out of the Cisco IP Phones

Instructions on how to log in and out of the Cisco IP phones.

Mobile Voice Access

How to set up and use Mobile Voice

Reaching International Numbers

Help desk members attempting to reach users outside of the United States can dial international numbers by request. Users must be configured to do this.

Dial 011 for international and then the number.

Rebooting a Cisco IP Phone

How to do a soft reboot or a hard reboot on a Cisco IP Phone when an issue arises

Requesting and Configuring a Conference Line

The Information Technology department now offers a permanent conference solution for each individual person on campus. Once you request the “conference now” feature, you will be able to use it to host conferences at any time and from anywhere.

Softkey Explanation for Cisco Phones

Explanation of the softkeys on your Cisco phone.

Spam and Unwanted Phone calls

We are unable to block any phone numbers.

Updating and Verifying Departmental Phone Hours

The phone hours update and verification feature allows you to review your current phone hours and update them if necessary.