Zoom Mobile Phone Setup

Question

How can a user access Zoom Phone on their mobile device?

 

Environment

  • Mobile Device
  • iOS (App Store), Android (Google Play Store)

 

Information

Users with Zoom Phone access need to sign in to the Zoom mobile app using their staff Gmail account to use the phone feature. This guide provides steps to ensure proper setup and access.

 

Answer

 Steps to Access Zoom Phone on Mobile

  1. Download the Zoom App

  1. Sign In Using Google SSO

  • Open the Zoom app.
  • Tap "Sign in with Google" and select your staff Gmail account.
  1. Enable Zoom Phone
  • Once signed in, tap the Phone tab at the bottom of the Zoom app.
  • If the Phone tab is missing, ensure the user has Zoom Phone access assigned.

  1. Allow Necessary Permissions

  • Grant microphone and notification permissions when prompted for full functionality.

 Troubleshooting

  • If the user cannot see the Phone tab, verify that their Zoom account includes Zoom Phone access.
  • If sign-in issues occur, confirm that the user is selecting their staff Gmail account and not a personal account.
  • Restart the Zoom app if Zoom Phone does not appear immediately after signing in.

 

Print Article
Loading...