Services A-Z (104)
Hardware
Request computer peripherals, wireless accessories, etc.
Accounts & Access
Request orientation on one or more of GRCC's student or staff accounts.
Software
Use this form to request access to Adobe Named User Licensing.
Accounts & Access
Request to have your Bitlocker Encryption Key recovered.
Online Instruction
Request for access to Blackboard by an external user.
Online Instruction
Requests regarding organizations within Blackboard.
Online Instruction
Request for access to course templates within Blackboard.
Enterprise Applications / 25Live
Software
Web browsers offer a multitude of extensions to improve work productivity. Request specific Chrome extensions to be reviewed and implemented.
Media Services
Request closed captioning for an existing video.
Telephony Services
Request a conference line for non-GRCC faculty or staff to call in at any time without making prior arrangements through IT.
Telephony Services
Information Technology provides voice over internet protocol (VoIP) telephony for on campus conferencing needs.
Consulting Services
GRCC IT puts an exceptional focus on customer success. We are available to offer you consulting on any of our services to make you more proficient.
Enterprise Applications / PeopleSoft
Enterprise Applications / 25Live
Correct and up-to-date information in 25Live is crucial to its effectiveness.
Enterprise Applications / PeopleSoft
Copying or moving of data from one instance of PeopleSoft to another (e.g. CSTST to CS9PROD)
Enterprise Applications / Digital Signage
Update GRCC Digital signage data.
File Storage and Network Sharing
Request a new network drive folder be created, modification to a current network shared drive (J or S), or request an audit of current network drive rights.
Enterprise Applications / Digital Signage
See an issues with one of our campus digital signs? Use this service to report an issue!
Accounts & Access
Request an update to the employee phone directory.
Enterprise Applications / Document Imaging
Request additional types of documents be added to Perceptive Content.
Enterprise Applications / Document Imaging
Perceptive Content allows you to search for documents that have been indexed.
Enterprise Applications / Atrium
Request access to GRCC buildings.
Media Services
Use this form to request a copy or digital transfer of a tape or DVD, the creation of a digital media file, or an online link to an existing program.
Email and Calendaring
For issues with Gmail
Accounts & Access
Request removal of employee network and hardware rights.
Hardware
Reconfigure office setup, temporary office moves, and office relocations.
Media Services
Request a sound system, video projection system, multimedia or video conference setup for events on campus.
Event Support
Request Information Technology resources for your on or off campus events.
Telephony Services
Request a fax line for use with College business.
File Storage and Network Sharing
GRCC faculty, staff, and students can use Filelocker to conveniently and securely share files with other people both on and off campus. Filelocker is the recommended method for sharing large files.
Software
Web browsers offer a multitude of add-ons to improve work productivity. Request specific Marketplace add-ons to be reviewed and implemented.
Information Security
Request to be contacted by the the IT Information Security Officer regarding collection or analysis of sensitive data.
Email and Calendaring / Gmail Services
Access the web-portal for staff email.
Email and Calendaring / Gmail Services
Request assistance from technical staff to support your GRCC Google Account.
File Storage and Network Sharing
Google Drive is Google's file storage and sharing solution.
Email and Calendaring / Gmail Services
Google Groups allow you to communicate with large groups of people at GRCC.
File Storage and Network Sharing
Access Hangouts Chat. Google Hangouts Chat is a cloud messaging platform built for teams. Hangouts Chat makes it easy for teams to be able to get their work done in one place.
Email and Calendaring
Access GroupWise archive.
Accounts & Access
Information Technology offers access to campus computers and the GRCC wireless / wired networks.
Hardware
Request assistance with hardware related problems and issues.
Enterprise Applications / 25Live
Software
Request new software, upgrades, additional licenses and uninstalls for software in a classroom, lab, laptop cart or instructor station.
Information Security
Several technical issues may arise when traveling internationally. If you are leaving the country and plan to access any GRCC resources, we recommend you allow us to check for conflicts.
Software
Request information or license for using Java JRE and JDK.
Hardware
Check-out a laptop cart for classroom, single-day use.
Hardware
This service is available to faculty, adjuncts, staff, contingents, and student employees. Students requiring a loaner laptop should check out loaners through the library.
Media Services
Request a short or long term loaner computer, and multimedia equipment.
Software
GRCC Students and Staff are eligible for a free Microsoft Office 365 account with an active GRCC email address. Use this service to create your account today!
Accounts & Access
Request a network username change to match your new legal name.
Hardware
Request a new computer for staff, labs, laptop carts, and tablets.
Enterprise Applications / Digital Signage
Service to request a consultation for acquiring a new digital sign on campus.
Enterprise Applications / 25Live
Use this form to add information for a new location in 25Live. Enter all data you have available. A physical survey of the location may take place in order to complete location information. Follow-up may include additional questions about security and scheduling for this location.
Software
Request new software, software access, upgrades, and uninstall assistance for software on a faculty or staff computer.
Accounts & Access
Reset your network account password.
Information Security
Report a suspicious email to Information Technology
Telephony Services
Request a new phone for an employee.
Media Services
Submit a media production request to record an event on behalf of your department.
Enterprise Applications / PeopleSoft
A change to an existing program or process such as an SQR, Application Engine, or PeopleCode program.
Project Management
Submit a project request to Information Technology.
Enterprise Applications / Data Warehouse
Blackboard analytics reporting tool.
Enterprise Applications / PeopleSoft
Development or modification of a PeopleSoft Query.
Enterprise Applications / Atrium
Request a refund from your RaiderCard.
Hardware
Request a computer replacement or upgrade.
Submit an incident report to Information Technology.
Enterprise Applications / Data Warehouse
Requests pertaining to reports within the data warehouse.
Enterprise Applications / My Degree Path
Requests pertaining to reports within MyDegreePath.
Enterprise Applications / PeopleSoft
Development or modification of an existing SQR or BI Publisher report.
Information Security
Report bugs, phishing attempts, malware and other security related concerns,
Enterprise Applications / Atrium
Request access to existing reports or creation of new reports.
Accounts & Access / Additional Network Access
Manage an all-in-one campus cashless payment card (credential) and door access solution that gives the campus community a seamless, secure campus experience.
Telephony Services
Mobile Voice Access is used to make calls from a single phone line using a personal device. It also includes the option activate Mobile Connect which rings your personal device when your desk phone rings that line. This is an excellent alternative for call forwarding a single line as well.
Accounts & Access / Additional Network Access
Request an administrative account to the GRCC CRM.
Accounts & Access / Additional Network Access
Accounts & Access / Additional Network Access
An alias is a way to disguise an email address. Everything sent to an alias email address is actually received in the primary email account's inbox.
Accounts & Access / Additional Network Access
A distribution list is a feature of GroupWise that allows a user to maintain a list of email addresses and send messages to all of them at once.
Accounts & Access / Additional Network Access
GRCC faculty and staff can use Filelocker to conveniently and securely share files with other people both on and off campus. Filelocker is the recommended method for sharing large files.
The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department.
If an article is not found in the KB, submit your idea for one here.
Accounts & Access / Additional Network Access
My Degree Path is a web-based tool designed to help students stay on a clear path to graduation. It enables students and advisors to review coursework — past, present and future — and evaluate which degree requirements have been completed and which remain to be completed. It can be accessed by staff and students by logging into the Online Center.
Accounts & Access / Additional Network Access
Non-GRCC students will be required to purchase a permit card to use computers on campus. Permits may be purchased at the ATC Open Computer Lab.
Printing Services
Report a malfunctioning printer.
Accounts & Access / Additional Network Access
An appointment scheduling and drop-in system to meet the needs of counselors, academic advisors, tutors, faculty, administrators, support staff, and students.
Accounts & Access / Additional Network Access
Request additional Shared Network drive rights.
Accounts & Access / Additional Network Access
Detect and correct instances of accessibility throughout the College’s website.
Accounts & Access
GRCC's VPN (Virtual Private Network) provides direct access to the college's shared drives and on campus required resources such as the use of the Cisco Softphone. Requests are limited to staff with prior supervisor approval.
Accounts & Access / Additional Network Access
Used to request editing rights on a GRCC website page.
Accounts & Access
Retired GRCC faculty and staff are eligible to request their email account be converted to an @retiree.grcc.edu to retain communication with the college.
Enterprise Applications / Document Imaging
Request a routing change to your Perceptive Content document queue.
Enterprise Applications / Document Imaging
Request a Perceptive Content Scanner be added or moved.
Hardware
Schedule hardware to be collected due to retirement, position changes and other situations.
Enterprise Applications / 25Live
Enterprise Applications / 25Live
Requests for security creation and modification.
Software
Request assistance with software related problems and issues.
Enterprise Applications / Data Warehouse
SQL Server Reporting Services
Accounts & Access
Form used when requesting any type of network account modification and rights provisioning including new hires, transfers, additional access, etc.
Telephony Services
Request new or modifications to voicemail, Cisco Finesse call trees, or other telephony systems.
Telephony Services
Requests regarding video conferencing and required equipment.
Information Security
Information Technology's malware handling procedures.
File Storage and Network Sharing
This form allows supervisors to provide justification for retaining network drive access via the VPN for their employees.
Website
Content development includes writing, editing and reviewing website content, and organizing it on the site to best support our institutional mission.
Use this service to request assistance with developing web content.
Website
Website editors have access to create and edit content for department websites. The editor role requires a one hour group training to provide the basic information about the editorial process and content development tools.
Website
Website Access Requests allow us to grant you access to the area of the college’s website that best fits your role and position.
Website
Technical support covers request for advanced development, as well as troubleshooting. Users who manage other systems can request custom integrations as well.