Services A-Z (104)

Request computer peripherals, wireless accessories, etc.

Request orientation on one or more of GRCC's student or staff accounts.

Use this form to request access to Adobe Named User Licensing.

Request to have your Bitlocker Encryption Key recovered.

Request for access to Blackboard by an external user.

Requests regarding organizations within Blackboard.

Request for access to course templates within Blackboard.

Web browsers offer a multitude of extensions to improve work productivity. Request specific Chrome extensions to be reviewed and implemented.

Request closed captioning for an existing video.

Request a conference line for non-GRCC faculty or staff to call in at any time without making prior arrangements through IT.

Information Technology provides voice over internet protocol (VoIP) telephony for on campus conferencing needs.

GRCC IT puts an exceptional focus on customer success. We are available to offer you consulting on any of our services to make you more proficient.

Correct and up-to-date information in 25Live is crucial to its effectiveness.

Copying or moving of data from one instance of PeopleSoft to another (e.g. CSTST to CS9PROD)

Update GRCC Digital signage data.

Request a new network drive folder be created, modification to a current network shared drive (J or S), or request an audit of current network drive rights.

See an issues with one of our campus digital signs? Use this service to report an issue!

Request an update to the employee phone directory.

Request additional types of documents be added to Perceptive Content.

Perceptive Content allows you to search for documents that have been indexed.

Request access to GRCC buildings.

Use this form to request a copy or digital transfer of a tape or DVD, the creation of a digital media file, or an online link to an existing program.

For issues with Gmail

Request removal of employee network and hardware rights.

Reconfigure office setup, temporary office moves, and office relocations.

Request a sound system, video projection system, multimedia or video conference setup for events on campus.

Request Information Technology resources for your on or off campus events.

Request a fax line for use with College business.

GRCC faculty, staff, and students can use Filelocker to conveniently and securely share files with other people both on and off campus. Filelocker is the recommended method for sharing large files.

Web browsers offer a multitude of add-ons to improve work productivity. Request specific Marketplace add-ons to be reviewed and implemented.

Request to be contacted by the the IT Information Security Officer regarding collection or analysis of sensitive data.

Access the web-portal for staff email.

Request assistance from technical staff to support your GRCC Google Account.

Google Drive is Google's file storage and sharing solution.

Google Groups allow you to communicate with large groups of people at GRCC.

Access Hangouts Chat. Google Hangouts Chat is a cloud messaging platform built for teams. Hangouts Chat makes it easy for teams to be able to get their work done in one place.

Access GroupWise archive.

Information Technology offers access to campus computers and the GRCC wireless / wired networks.

Request assistance with hardware related problems and issues.

Request new software, upgrades, additional licenses and uninstalls for software in a classroom, lab, laptop cart or instructor station.

Several technical issues may arise when traveling internationally. If you are leaving the country and plan to access any GRCC resources, we recommend you allow us to check for conflicts.

Request information or license for using Java JRE and JDK.

Check-out a laptop cart for classroom, single-day use.

Request a short or long term loaner computer, and multimedia equipment.

GRCC Students and Staff are eligible for a free Microsoft Office 365 account with an active GRCC email address. Use this service to create your account today!

Request a network username change to match your new legal name.

Request a new computer for staff, labs, laptop carts, and tablets.

Service to request a consultation for acquiring a new digital sign on campus.

Use this form to add information for a new location in 25Live. Enter all data you have available. A physical survey of the location may take place in order to complete location information. Follow-up may include additional questions about security and scheduling for this location.

Request new software, software access, upgrades, and uninstall assistance for software on a faculty or staff computer.

Reset your network account password.

Report a suspicious email to Information Technology

Request a new phone for an employee.

Submit a media production request to record an event on behalf of your department.

A change to an existing program or process such as an SQR, Application Engine, or PeopleCode program.

Submit a project request to Information Technology.

Blackboard analytics reporting tool.

Development or modification of a PeopleSoft Query.

Request a refund from your RaiderCard.

Request a computer replacement or upgrade.

Submit an incident report to Information Technology.

Requests pertaining to reports within the data warehouse.

Requests pertaining to reports within MyDegreePath.

Development or modification of an existing SQR or BI Publisher report.

Report bugs, phishing attempts, malware and other security related concerns,

Request access to existing reports or creation of new reports.

Manage an all-in-one campus cashless payment card (credential) and door access solution that gives the campus community a seamless, secure campus experience.

Mobile Voice Access is used to make calls from a single phone line using a personal device. It also includes the option activate Mobile Connect which rings your personal device when your desk phone rings that line. This is an excellent alternative for call forwarding a single line as well.

Request an administrative account to the GRCC CRM.

An alias is a way to disguise an email address. Everything sent to an alias email address is actually received in the primary email account's inbox.

A distribution list is a feature of GroupWise that allows a user to maintain a list of email addresses and send messages to all of them at once.

GRCC faculty and staff can use Filelocker to conveniently and securely share files with other people both on and off campus. Filelocker is the recommended method for sharing large files.

The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department. 

If an article is not found in the KB, submit your idea for one here.

My Degree Path is a web-based tool designed to help students stay on a clear path to graduation. It enables students and advisors to review coursework — past, present and future — and evaluate which degree requirements have been completed and which remain to be completed. It can be accessed by staff and students by logging into the Online Center.

Non-GRCC students will be required to purchase a permit card to use computers on campus. Permits may be purchased at the ATC Open Computer Lab.

Report a malfunctioning printer.

An appointment scheduling and drop-in system to meet the needs of counselors, academic advisors, tutors, faculty, administrators, support staff, and students.

Request additional Shared Network drive rights.

Detect and correct instances of accessibility throughout the College’s website.

GRCC's VPN (Virtual Private Network) provides direct access to the college's shared drives and on campus required resources such as the use of the Cisco Softphone. Requests are limited to staff with prior supervisor approval.

Used to request editing rights on a GRCC website page.

Retired GRCC faculty and staff are eligible to request their email account be converted to an @retiree.grcc.edu to retain communication with the college.

As GRCC moves into the next phase of our plan to return to campus, GRCC faculty and staff may request an IT Desktop Technician to assist in setting their office back up.

Request a routing change to your Perceptive Content document queue.

Request a Perceptive Content Scanner be added or moved.

Schedule hardware to be collected due to retirement, position changes and other situations.

Requests for security creation and modification.

Request assistance with software related problems and issues.

SQL Server Reporting Services

Form used when requesting any type of network account modification and rights provisioning including new hires, transfers, additional access, etc.

Request new or modifications to voicemail, Cisco Finesse call trees, or other telephony systems.

Requests regarding video conferencing and required equipment.

Information Technology's malware handling procedures.

This form allows supervisors to provide justification for retaining network drive access via the VPN for their employees.

Content development includes writing, editing and reviewing website content, and organizing it on the site to best support our institutional mission.

Use this service to request assistance with developing web content.

Website editors have access to create and edit content for department websites. The editor role requires a one hour group training to provide the basic information about the editorial process and content development tools.

Website Access Requests allow us to grant you access to the area of the college’s website that best fits your role and position.

Technical support covers request for advanced development, as well as troubleshooting.  Users who manage other systems can request custom integrations as well.