Description
Google Gmail provides email and calendering services to faculty, staff, and students.
For issues with Google Gmail submit a incident report.
Standard Activities and Processes
IT will work with you to troubleshoot what might be causing the issue. This might be accomplished by having you look at settings on your account, checking things through a remote session or by visiting the desktop in person.
Troubleshooting can vary depending upon what issue is being encountered. It can be a problem with the underlying account being locked out from bad password attempts after changing the password or can be a lapse in a provisioning role that is entitled to have an account enabled along with various other things.