Information regarding the usage of Blackboard for both staff and students.

Categories (2)


Articles pertaining to an Instructor's use of Blackboard.


Articles pertaining to a Student's use of Blackboard.

Articles (20)

Pinned Article Blackboard Support

For assistance with Non-GRCC specific issues relating to Blackboard

Pinned Article Getting Logged in to Blackboard

How to get started with Blackboard at GRCC.

Add a Module to Blackboard

How to add modules to Blackboard.

Blackboard High Contrast Accessibility Setting

Blackboard Accessibility settings utilized options set in your operating system

Blackboard opening as "Guest"

How to resolve the issue associated with Blackboard opening in a guest account.

Changing Primary Email Address in Blackboard

The article contains instructions on how to update your staff email to a student email address in Blackboard.

Changing the Default Language on Blackboard

Instructions on how to change the default language in Blackboard.

Discussion board submission one continuous thread

How to fix when a blackboard submission appears in one continuous line off the screen.

Downloading the Blackboard App on a Mobile Device

This article provides instructions for downloading the Blackboard app on a mobile device.

How to Change Blackboard Avatar Picture

This article contains instructions on how to change your profile picture in Blackboard.

How to find my Blackboard Organizations with Blackboard Ultra

How to view my organizations in Blackboard Ultra?

Pearson Questions

IT Support does not have access to the Pearson systems and, other than basic troubleshooting, does not support that system.

Unable to load a Page in Blackboard, Access Denied

Troubleshooting an Access Denied Error message on Blackboard

Unable to Log In to Blackboard

What credentials do I use for Blackboard? How to reset your Blackboard password.

Unable to Open Attachments in Blackboard

Settings within Edge try to automatically open within the browser, this causes a 404 error and will not allow for attachments to be downloaded.

Unable to Upload Document from OneDrive in Blackboard

How to troubleshoot when a student is unable to upload documents stored on Microsoft 365 OneDrive to Blackboard.

Video On Blackboard Downloading As Camtasia File

How to proceed when a student is unable to view a Camtasia file or is requesting Camtasia to view a video on Blackboard.

Where are my Upcoming and Past Blackboard Courses Located?

Finding future and past Blackboard Courses