Knowledge Base

Categories (19)

Document Imaging

Perceptive Content (ImageNow) and WebNow
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Support Portal Guides

Guides for finding Knowledge Base articles and services using this portal as well as submitting and viewing your tickets.
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Academic Technology

Articles pertaining to various academic technology including Blackboard, Respondus, Panopto, Zoom, and TechSmith
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Accounts & Access

The Information Technology department offers several accounts to campus citizens.
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Collaborative Resources

Information Technology offers multiple collaborative solutions to the campus community.
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Enterprise Applications

PeopleSoft, Reporting, Queries, Data Warehouse, Document Imaging
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Event Support

Information Technology offers comprehensive support for campus events.
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File Sharing & Storage

Information Technology offers a myriad of solutions for storing and sharing files.
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Google Workspace (formerly G Suite)

All things GRCC Google related
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Hardware

Common hardware troubleshooting tips and information relating to the equipment provided by GRCC Information Technology.
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Information Security

Best practices and instructions for handling security concerns pertaining to Information Technology including phishing, malware, etc.
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Media Services

Media Technologies offers a variety of services to support student learning and promote college goals.
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Printing Services

Information Technology offers several printing services to the campus community.
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Software

Information and instructions relating to software provided by GRCC Information Technology.
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Telephony Services

From call trees to fax lines - Information Technology's telephony articles are found here.
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Website

Information Technology offers a robust set of website related services.
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MyGRCC Single Sign-On (SSO) Portal

All information regarding the new MyGRCC Single Sign-On (SSO) Portal
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Campus Resource

Answers to questions received that are not IT related
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Project Management

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Articles (2)

Instructional Software for Off-Campus

List of all campus software with current off-campus availability status.

Response Expectations

This document details the response expectations and Service Level Agreements (SLAs) maintained by Information Technology.