Accessing the VPN while working remote

Information

How to access the campus network using the GlobalProtect Portal (VPN) while working from home. 

Environment

• Campus Network
• GlobalProtect Portal (Palo Alto) VPN  

Process

Logging into GlobalProtect 

1. Click on the grey globe icon  in the bottom right corner of the Windows taskbar. 
   • Alternatively you can search for GlobalProtect in your start menu and run it. 
   • If missing the software, view related article to Install GlobalProtect
2. Enter grccedge.grcc.edu for the portal connection. 
3. Enter your MyGRCC login credentials. 
4. A one-time-passcode will be sent to the Multi-factor delivery method set in MyGRCC, change default method
5. Enter the one-time-passcode
6. Click Connect. 
7. When the connection is successful, the globe icon will turn blue with a checkmark inside. 
8. To log out, click the blue globe icon and click Disconnect. 

Reconnecting 

1. Once the initial connection is made, it will remember the portal address and login credentials.
2. Click the grey globe icon and click the Connect button to re-establish a connection. 
3. ​​​​​​​A one-time-passcode will be sent to the Multi-factor delivery method set in MyGRCC, change default method
4. Enter the one-time-passcode
5. Click Connect

Troubleshooting connection issues 

If you are having trouble connecting to the GlobalProtect Portal, try the following suggestions. 

• Your MyGRCC account passphrase (password) might be expired.  Try updating it on the MyGRCC portal page. 
• Verify your connected to your home Internet. 
• Restart your home modem/router.