Accessing the VPN while working remote

How to access the campus network using the GlobalProtect Portal (VPN) while working from home.

Environment

• Campus Network
• GlobalProtect Portal (Palo Alto) VPN

Process

Logging into GlobalProtect

1. Click on the GlobalProtect icon (resembles a grey globe) in the bottom right corner of the Windows taskbar.
   • Alternatively, you can search for GlobalProtect in your start menu and run it.
   • If the software is missing, view the article: Install GlobalProtect VPN On Campus (opens in a new window).
2. Enter grccedge.grcc.edu for the portal connection.
3. Enter your MyGRCC login credentials.
4. A one-time passcode will be sent to the Multi-factor delivery method set in MyGRCC. You can change your default method if needed.
5. Enter the one-time passcode.
6. Click Connect.
7. When the connection is successful, the globe icon will turn blue with a checkmark inside.
8. To log out, click the blue globe icon and click Disconnect.

Reconnecting

1. Once the initial connection is made, the system will remember the portal address and login credentials.
2. Click the grey globe icon and click the Connect button to re-establish a connection.
3. A one-time passcode will be sent to the Multi-factor delivery method set in MyGRCC.
4. Enter the one-time passcode.
5. Click Connect.

Troubleshooting connection issues

If you are having trouble connecting to the GlobalProtect Portal, try the following suggestions:

• Your MyGRCC account passphrase (password) might be expired. Try updating your password (opens in a new window) on the MyGRCC portal page.
• Verify you are connected to your home Internet.
• Restart your home modem/router.