Blackboard Exam Technical Issue

Question

While taking an assessment in Blackboard, it unexpectedly closed and submitted an incomplete attempt.  How can I retake it? 

 

Environment

  • Blackboard

 

Answer

  • You will need to contact your instructor to determine if another attempt is possible. Consider the following when contacting your instructor: 
    • Always use your student email.
    • Make sure to notify your instructor ASAP after the issue occurs. 
    • Provide as much detail as possible for why the issue occurred. 
    • Include the Course ID with Section Number (4-digit number) in Subject Line of the email. 
  • If you are unsuccessful contacting your instructor, contact the Department Head. Reference the academic departments webpage for contact information. 
  • As a last resort, reference the Student Complaint Process page for additional resources. 
Print Article