Blackboard Exam Technical Issue

Question

While taking an assessment in Blackboard, it unexpectedly closed and submitted an incomplete attempt.  How can I retake it? 

Environment

• Blackboard

Answer

• You will need to contact your instructor to determine if another attempt is possible. Consider the following when contacting your instructor: 
  • Always use your student email.
  • Make sure to notify your instructor ASAP after the issue occurs. 
  • Provide as much detail as possible for why the issue occurred. 
  • Include the Course ID with Section Number (4-digit number) in Subject Line of the email. 
• If you are unsuccessful contacting your instructor, contact the Department Head. Reference the academic departments webpage for contact information. 
• As a last resort, reference the Student Complaint Process page for additional resources.