Blackboard Exam Technical Issue

This article provides suggestions on what to do if you experience an issue with completing an exam in Blackboard.

Question

While taking an assessment in Blackboard, it unexpectedly closed and submitted an incomplete attempt.  How can I retake it? 

 

Environment

• Blackboard

 

Answer

• You will need to contact your instructor to determine if another attempt is possible. Consider the following when contacting your instructor: 
  • Always use your student email.
  • Make sure to notify your instructor ASAP after the issue occurs. 
  • Provide as much detail as possible for why the issue occurred. 
  • Include the Course ID with Section Number (4-digit number) in Subject Line of the email. 
• If you are unsuccessful contacting your instructor, contact the Department Head. Reference the academic departments webpage for contact information. 
• As a last resort, reference the Student Complaint Process page for additional resources.