ALEKS Math Placement button not opening test

Issue

When clicking the Math Placement button in the Online Center, it does not open a new tab to take the placement test. 

Environment

• Online Center

Troubleshooting

1. Make sure pop-up blocker is not blocking the test from opening in a new tab.
   • Reference the Allowing Pop-Ups article for more information.
2. Copy the link and paste to a new tab.
   1. Right-click the Math Placement button.
   2. Select Copy link address.
   3. Open a new browser tab or window.
   4. Paste the link in the address bar and press enter.
3. Clear cookies and cache from the browser.
   • Reference the clearing cookies and cache article for more information. 
4. If steps 1 & 2 have been tried, please contact the Enrollment Center at (616) 234-3300 or email enroll@grcc.edu. 
   • "If you have contacted an Enrollment Center specialist and they are unable to assist, please contact GRCC's Placement Specialist, Juan Cisneros, at (616) 234-4865 or email placementtesting@grcc.edu"