ALEKS Math Placement button not opening test

Issue

When clicking the Math Placement button in the Online Center, it does not open a new tab to take the placement test. 

Environment

• Online Center

Troubleshooting

1. Make sure pop-up blocker is not blocking the test from opening in a new tab.
   • Reference the Allowing Pop-Ups article for more information. 
2. Clear cookies and cache from the browser.
   • Reference the clearing cookies and cache article for more information. 
3. If steps 1 & 2 have been tried, please contact the Enrollment Center at (616) 234-3300 or email enroll@grcc.edu. 
   • "If you have contacted an Enrollment Center specialist and they are unable to assist, please contact GRCC's Placement Specialist, Juan Cisneros, at (616) 234-4865 or email placementtesting@grcc.edu"