Clearing Cookies and Cache

Issue

Webpages are not displaying/functioning correctly.

Environment

• Microsoft Edge
• Mozilla Firefox
• Safari
• Google Chrome
• Google Chromebook
• Brave (Browser)

Resolution

Note: Slight variations in this process may occur between the Windows and Mac operating systems.

In nearly all browsers running on a Windows OS, pressing Ctrl+Shift+Delete (Mac OS Ctrl+,)on the keyboard will bring up the appropriate menu.

Mozilla Firefox

1. Click the (Firefox) Tools menu (Newer Firefox installations call it Application Menu or the Burger icon.
2. Click Settings
3. Click Privacy and Security
4. Scroll down to Cookies and Site Data
5. Click Clear Data
6. With boxes checked click clear
7. Click Clear Now
8. Close all open Firefox windows for changes to take place

Google Chrome on Windows

1. Click the Tools menu. (the three vertical dots in the upper right hand corner)
2. Hover over History
3. Select History
4. Click Clear browsing data...
5. Check the boxes for the types of information you wish to delete
   • Clear browsing history
   • Empty the cache
   • Delete cookies
6. Choose All Time n using the Clear data from this period drop down menu
7. Click Clear Browsing Data when ready

Google Chrome on Macbook

1.  Open Google Chrome
2. Choose Chrome in the top bar
3. Click Clear Browsing Data
4. Select the time period and what you want to clear
5. Click Clear Browsing Data

Safari

1. Click the Safari menu in the top bar, just to the right of the Apple  logo
2. Choose Preferences
3. Click the Privacy tab
4. Click Manage Website Data
5. Click Remove All Website Data
6. Click Remove Now

Edge

1. Click the Tools menu. (the three vertical dots in the upper right hand corner)
2. Select Settings
3. Click Privacy, search, and services
4. Under the heading Clear browsing data click the Choose what to clear button.
5. Check the boxes for the types of information you wish to delete
   • Browsing history
   • Cookies and saved website data
   • Cache data and files
   • Tab's I've set aside or recently closed
   • Download history
   • Autofill data (includes forms and cards)
   • Passwords
   • Media licenses
   • Website permissions
6. Click Clear when ready

Chromebook

1. Navigate to the Chrome menu that is located in your browser toolbar
2. Click on More tools
3. Clear Browsing Data
4. You will now be prompted with a dialog box that asks you to choose what exactly you want to delete
   • Click on Clear browsing data

Brave

1. Open Brave
2. Click Brave in the toolbar at the top of your computer screen
3. Click Clear browsing data…
4. Select a time range and the history you want to delete
5. Click Clear data