Issue
Webpages are not displaying/functioning correctly.
Environment
- Internet Explorer
- Mozilla Firefox
- Safari
- Google Chrome
- Google Chromebook
Resolution
Note: Slight variations in this process may occur between the Windows and Mac operating systems.
In nearly all browsers running on a Windows OS, pressing Ctrl+Shift+Delete (Mac OS Ctrl+,)on the keyboard will bring up the appropriate menu.
Internet Explorer
- Go to the Tools menu (at the top of the page)
- Click Delete Browsing History
- Un-check Preserve Favorites website data
Note: If Preserve Favorites website data is left selected, the clear may not resolve the issue. Please make sure to deselect this item.
- Check Temporary Internet files
- Check Cookies and website data
- Click Delete
- Close all open Internet Explorer windows for changes to take place.
Mozilla Firefox
- Click the (Firefox) Tools menu
- Click Options
- Click Privacy and Security
- Under Cookies and Site Data Click Clear Data
- With boxes checked click clear
- Click Clear Now
- Close all open Firefox windows for changes to take place
Google Chrome
- Click the Tools menu. (the three vertical dots in the upper right hand corner)
- Hover over History
- Select History
- Click Clear browsing data...
- Check the boxes for the types of information you wish to delete
- Clear browsing history
- Empty the cache
- Delete cookies
- Choose All Time n using the Clear data from this period drop down menu
- Click Clear Browsing Data when ready
Safari
- Click the Safari menu in the top bar, just to the right of the Apple logo
- Choose Preferences
- Click the Privacy tab
- Click Manage Website Data
- Click Remove All Website Data
- Click Remove Now
Note: For iPhone directions vary slightly follow directions provided by
Apple Support.
Edge
- Click the Tools menu. (the three vertical dots in the upper right hand corner)
- Select Settings
- Click Privacy, search, and services
- Under the heading Clear browsing data click the Choose what to clear button.
- Check the boxes for the types of information you wish to delete
- Browsing history
- Cookies and saved website data
- Cache data and files
- Tab's I've set aside or recently closed
- Download history
- Autofill data (includes forms and cards)
- Passwords
- Media licenses
- Website permissions
- Click Clear when ready
Chromebook
- Navigate to the Chrome menu that is located in your browser toolbar
- Click on More tools
- Clear Browsing Data
- You will now be prompted with a dialog box that asks you to choose what exactly you want to delete
- Click on Clear browsing data