Body
Issue
Web pages are not displaying/functioning correctly.
How do I clear cookies and cache?
Environment
- Microsoft Edge
- Mozilla Firefox
- Safari
- Google Chrome
- Google Chromebook
- Brave (Browser)
Resolution
Note: Slight variations in this process may occur between the Windows and Mac operating systems.
In nearly all browsers running on a Windows OS, pressing Ctrl+Shift+Delete (MacOS Ctrl+,) on the keyboard will bring up the appropriate menu.
Warning: This process will log you out of all websites currently logged in.
Mozilla Firefox
- Click the (Firefox) Tools menu (Newer Firefox installations call it Application Menu or the Burger icon.
- Click Settings
- Click Privacy and Security
- Scroll down to Cookies and Site Data
- Click Clear Data
- With boxes checked click clear
- Click Clear Now
- Close all open Firefox windows for changes to take place
Google Chrome on Windows
- Click the Tools menu. (the three vertical dots in the upper right hand corner)
- Click Clear browsing data...
- Check the boxes for the types of information you wish to delete
- Clear browsing history
- Empty the cache
- Delete cookies
- Choose All Time using the Time range drop down menu
- Click Clear Data when ready
- Close all open Chrome windows for changes to take place
Google Chrome on Macbook
- Open Google Chrome
- Choose Chrome in the top bar
- Click Clear Browsing Data
- Select the time period and what you want to clear
- Click Clear Browsing Data
- Quit Chrome for changes to take place
Safari
- Click the Safari menu in the top bar, just to the right of the Apple logo
- Choose Preferences
- Click the Privacy tab
- Click Manage Website Data
- Click Remove All Website Data
- Click Remove Now
- Quit Safari for changes to take place
Note: For iPhones, directions vary slightly. Follow directions provided by
Apple Support.
Edge
- Click the Tools menu. (the three vertical dots in the upper right hand corner)
- Select Settings
- Click Privacy, search, and services
- Under the heading Clear browsing data click the Choose what to clear button.
- Check the boxes for the types of information you wish to delete
- Browsing history
- Cookies and saved website data
- Cache data and files
- Tab's I've set aside or recently closed
- Download history
- Autofill data (includes forms and cards)
- Passwords
- Media licenses
- Website permissions
- Click Clear when ready
- Close all open Edge windows for changes to take place
Chromebook
- Navigate to the Chrome menu that is located in your browser toolbar
- Click on More tools
- Clear Browsing Data
- You will now be prompted with a dialog box that asks you to choose what exactly you want to delete
- Click on Clear browsing data
- Close all open Chrome windows for changes to take place
Brave
- Open Brave
- Click the 3 stacked lines (Menu) or Burger icon
- Click on "Privacy and Security" on the left-hand side
- Click "Clear Browsing Data" in the middle (trash can icon next to it)
- Select a time range and the history you want to delete
- Click Clear Data
- Close all open Brave windows for changes to take place