Requesting an Electronic Official Transcript

Question

How do I request my official electronic transcripts?

 

Environment

  • Online Center
  • Credential Solutions

 

Answer

Students with Access to The Online Center

  1. Log into MyGRCC
  2. Click the Online Center tile
  3. Click the Academic Records tile
  4. Click Official Transcript-Electronic
    1. Pop-ups must be allowed
    2. The student will be redirected to Parchment, If the student has never set up an account with Parchment, follow the steps below, if an account was created, skip to step 19
  5. Enter in your email and press continue
  6. Enter in your name
  7. Enter your date of birth
  8. Enter your highest level of education
  9. Enter your cell phone number
  10. Enter in your address
    • Validate your address if needed in the orange text
  11. Choose a Password
  12. Select Create an Account
  13. Choose if you are currently enrolled
  14. Enter your first year of attendance
  15. Enter the year you graduated/left (or will) from GRCC
  16. Enter your Student ID Number
  17. Select the Name when you attended
  18. Select Continue
    Once your account has been setup you can order by following the steps below.
  19. Enter your login information if you are prompted for it.
    • This was set up by the student on their initial login to Parchment
  20. Select Order on the Transcript Type you would like to order
  21. Either Search for an institution or select I’m sending to myself or another individual
    • If searching, once you select the correct destination, select the name
    • If selecting the send to myself or another individual, choose the option that applies and enter in the name and email address of the recipient.
  22. Select a Purpose for Ordering 
  23. Select the Transcript Type
  24. Add any attachments that apply to the recipient
  25. Use your mouse or finger to add in a signature. 
  26. Enter your name in the bottom fields 
  27. Select the Certification agreement
  28. Select Continue
  29. View the order summary and select continue to be redirected for payment information.
  30. Enter payment information
    • Parchment chargest $6.50 per request
  31. Click Submit My Order

Students without Access to the Online Center

If you are unable to log in to your online center account please use Parchment order form to order an electronic transcript. Please note you will have to upload a signed authorization form if you are requesting through this form. 

Information

  • If a student has a hold that blocks the release of a transcript, such as a library hold, they will be able to enter a request but they will receive an email from Credentials Solutions telling them the order cannot be processed until the hold is resolved. There will be a contact phone number for GRCC for the student to call to figure out how to resolve the hold. This will probably be the phone number to Student Records. 
    If all the student information that was entered in the request through the Online Student Center is accurate and there are no holds on the student's account the request may be processed within minutes.
  • If students have questions about how to request a transcript, please direct calls to Student Records (x4121)
  • If students are calling about the status of an order they placed through the official electronic transcript request form they can call Parchment Customer Support at 1-888-662-0874 hours are 7 AM to 8 PM Monday through Thursday and 7 AM to 6 PM Friday.
  • If students are calling because they placed an electronic transcript order directly from the Student Records Transcripts webpage (not by authenticated through online center) and want to know how to send back the fax authorization form. They can scan and upload to Self-Service Plus (there is a link in the confirmation email they receive after they placed the order) or they can fax it back (the number will be on the form).
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