Information
Password Self-Service is GRCC's Password Reset system.
Along with a few other systems, this tool will reset your password for:
- Online Center
- Blackboard
- Email
- PeopleSoft (CS/HRProd)
- Campus Computers
- WiFi
There are two ways to access the password reset system
- www.grcc.edu/password - Web based and can be accessed anywhere to reset passwords.
- Lookup profile - Can only be accessed on campus computers and primarily used when a user gets locked out of the workstation.
Process
Online Password Reset
If Current Password is Known
If Current Password is Not Known
Note: If you have not logged in since October 1, 2020 follow
First Time User Instructions, if recovery information has not been set up call the Support Desk at (616)234-4357 for assistance.
Campus Computer
"lookup" Profile
Note: If you have not logged in since October 1, 2020 follow
First Time User Instructions, if recovery information has not been set up call the Support Desk at (616)234-4357 for assistance.
- Enter the word "lookup" for both the user name and password fields when logging into a campus computer.
- A browser will launch directly to the MyGRCC Portal
- Follow directions for Recovering an unknown username or password