Perceptive Content / ImageNow Connections Unavailable

Issue

The user receives the following error: The ImageNow Server network connection is temporarily unavailable.  Try your request again latter.

Environment

• Perceptive Content (ImageNow)

Resolution

The server profile needs to be updated for the user's client.

1. Verify that the user's computer is at the current version of Perceptive Content - not ImageNow 6.7
2. Click About
3. Verify that the version of ImageNow client is: Hyland Perceptive Content Desktop Client 7.5.0.261
4. Close the window
5. If you are at the wrong version, the client needs to be updated.
   • This can be done through the Software Center
6. Click Connection Profiles.
7. Click Edit connection profiles in the side panel that pops up
8. In the new window that opens, select Production
   • If Production does not exist, click create and then skip to step 10.
9. Click Modify
10. Verify that the Connection Profile settings match below:
    • Name: Production
    • Server ID: inowprod.grcc.edu
    • Server Type: Production
    • Port Number: 6000
    • UserName: Remember last successful user name
11. Click OK on both remaining windows
12. Click Connection Profiles
13. Select Production
14. You should be able to log in successfully.