Respondus LockDown Browser Fix It Error

Issue

Students are encountering problems with an exam in Respondus LockDown Browser, often receiving an error message indicating a problem with the LockDown Browser settings for the specific exam. Additionally, both students and instructors may report functionality concerns with the exam.

Example error message:

"There is a problem with the LockDown Browser settings for this exam.  The instructor needs to use the LockDown Browser "dashboard" to enable the settings for this exam. 

Environment

• Blackboard
• Respondus LockDown Browser

Resolution

These errors commonly occur when instructors make changes to the Blackboard test or its options after enabling the LockDown Browser requirement for the exam. Any alterations made to the exam after this activation can disrupt the connection between LockDown Browser and the exam in Blackboard. It's crucial to avoid making changes once the LockDown Browser requirement is enabled. If modifications are necessary, disable the requirement first, make the changes, and then re-enable LockDown Browser for the exam.

Reference the following instructions below: 

1. Log in to Blackboard.
2. Navigate to the course.
3. From the course menu to the left, click Course Tools below Course Management. 
4. Click Respondus LockDown Browser. 
5. Identify the exam displaying the error message.
6. Click the Fix It button.
7. The exam should now be repaired. Instruct the student to retake the exam.