Windows and Microsoft Office Activation

Issue

User is receiving a message that their Windows is no longer Activated or that their Microsoft Office is not activated.

*Happens If a user's computer has been off campus for a long period of time.

 

Environment

  • Microsoft Office
  • Windows

 

Resolution

User needs to go to campus and connect their GRCC computer to the GRCC Secure wireless network for 15-30mins so that it can reach out to the Licensing Servers to update. 

To check if the computer is in the AD domain:

  1. Right-click This PC in File Explorer 
  2. Click Properties
  3. The domain should read ad.grcc.edu

Another way to tell is when logging in, it will require username and password. If out of AD, it will show grccloan or Administrator for the user.

Details

Article ID: 1618
Created
Sat 8/8/20 2:08 PM
Modified
Tue 4/19/22 12:01 PM