Papercut Not Displaying Popup

Issue

When printing from a campus computer, the PaperCut dialog to select a cost center is not displayed

 

Environment

  • Papercut Client
  • MacOS
  • Microsoft Windows

 

Cause Check

  • Check for PaperCut icon in task bar
    • It's possible it's not running, due to crash/disconnect.
  • Check for network connection

 

Resolution

Manually launch or restart the Papercut application.

Windows

  1. Click the start menu 
  2. Search for PaperCut MF Client
  3. Click the application to start the program
    • The PaperCut icon should appear in the task bar, near the clock

 

MacOS

  1. Click the Launchpad icon 
    • Alternative, navigate to the Applications folder
  2. Click to launch the PCClient
    • If not found, try using the search feature
  3. The icon should now appear in the upper right near the clock

 

If all else fails, try turning the computer off and on again.

 

Possible Cause

PaperCut has crashed or disconnected when the machine was taken off campus.

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Details

Article ID: 692
Created
Mon 1/15/18 5:07 PM
Modified
Fri 9/24/21 3:59 PM