Issue
A student, faculty, or staff member has received a new RaiderCard and is unable to print or associate it while at a printer.
Environment
- RaiderCard
- Konica Minolta Printer
- PaperCut
Cause Check
- The card was recently acquired.
- The system takes roughly 5 minutes to update with the new card information.
- The user is able to print by manually logging in with MyGRCC Login.
- When logged into a campus computer, funds are shown as available when clicking the PaperCut icon in the task bar.
- The passphrase on the account is expired or account is disabled.
- The card had been Deactivated via the StudentLink website.
- Users can deactivate a card in their StudentLink account.
Resolution
New RaiderCard within 5 minutes
The system takes roughly 5 minutes to update with the new card information, so pairing a user account with a card at the printer will not be possible until 5 minutes after the card has been issued. Please use the touch panel to log in to the account manually.
Card older than 5 minutes
A PaperCut Admin can remove the card numbers associated with the card. The user must then try swiping/tapping the card again, and authenticate/tie their network account to the card.