Unable to use new RaiderCard with Printer

Issue

A student, faculty, or staff member has received a new RaiderCard and is unable to print or associate it while at a printer.

Environment

• RaiderCard
• Konica Minolta Printer
• PaperCut

Cause Check

• The card was recently acquired.
  • The system takes roughly 5 minutes to update with the new card information.
• The passphrase on the account is expired or account is disabled.
• The card had been Deactivated via the StudentLink website.
  • Users can deactivate a card in their StudentLink account.

Resolution

New RaiderCard within 5 minutes

The system takes roughly 5 minutes to update with the new card information, so pairing a user account with a card at the printer will not be possible until 5 minutes after the card has been issued.

• Users can use the touch panel on the printer to log into the account manually.
• When logged into a campus computer, funds are shown as available when clicking the PaperCut icon in the task bar.
  • Alternative: Sign in to https://papercut.grcc.edu:9192/user.
  • Check the Balance.

Card older than 5 minutes

A PaperCut Admin can remove the card numbers associated with the card. The user must then try swiping/tapping the card again, and authenticate/tie their network account to the card.