Question
How do I mark a call as spam or block an incoming phone number?
Environment
Information
Phone numbers can be blocked using the Zoom Workplace software or within the web portal.
Blocked calls will not ring on your phone or show up in call history. The caller will get a message that you are unavailable and disconnect the call.
Answer
Zoom Workplace Desktop Software
- Click the Phone Tab
- Click the History Tab
- Click on the ellipsis
next to the phone number you wish to mark
- Select Block Number
- Select SPAM calls to notify the system administrator for possible blocking at the company level.
- Select Other reasons to block the call for yourself.
Web Portal
- Sign in to grcc.zoom.us
- Click the Phone section on the left
- Click the History tab
- Optional: Select a date range to find the call easier
- Search for or locate the phone number in question
- To the right of the number, click on the ellipsis
- Select Block as SPAM to submit the number for potential blocking at the company level
- Select Block for Other Reason to block the number specifically for you
- Confirm the action by clicking Block
- Optional: Categorize it as Spam, Maybe Spam, or Blocked for Other Reasons
This feature is also available on the voicemail tab with the additional option to automatically delete SPAM voicemail.
The system keeps track of all numbers submitted for potential blocking. Once it reaches a certain threshold it is automatically marked as SPAM.