eDocs Login Error. Unable to login. Contact your administrator.(Unauthorized Access)

Issue

With an upgrade to Perceptive Content, users may get an error when logging in to eDocs. 

Environment

• eDocs

Resolution

1. Check for Updates in Google Chrome
   1. On your computer, open Chrome.
   2. At the top right, click More .
   3. Click Help and About Google Chrome.
   4. Click Update Google Chrome.
      1. Important: If you can't find this button, you're on the latest version and can move on to Step 2
   5. Click Relaunch.
2. Clear cookies and cache