eDocs Login Error. Unable to login. Contact your administrator.(Unauthorized Access)

Issue

With an upgrade to Perceptive Content, users may get an error when logging in to eDocs.

Environment

• eDocs

Resolution

1. Check for Updates in Google Chrome
   1. On your computer, open Chrome.
   2. At the top right, click More (represented by three vertical dots).
   3. Click Help and then About Google Chrome.
   4. Click Update Google Chrome.
      • Note: If you cannot find this button, you are on the latest version and can move on to Step 2.
   5. Click Relaunch.
2. Clear cookies and cache in Google Chrome