Setting up a Mobile Authenticator

Question

How do I set up a mobile authenticator with MyGRCC?

 

Environment

  • MyGRCC
  • Mobile Device

 

Information

Mobile authenticators work similarly to how text-based multi-factor authentication does, but instead of receiving a code via text, the code will appear in the app. The code changes every 30 seconds as an added measure of security.

 

Answer

If you have not set up your account recovery previously, you will be prompted to set up the authenticator as part of the account recovery registration process, the steps are as follows.

  1. Choose Phone Type
  2. Click Continue
  3. Scan QR Code using the mobile authenticator app on your phone (free mobile authenticators can be downloaded from your devices app store, such as Microsoft authenticator and Google authenticator)
  4. Enter 2nd Factor / One Time Passcode displayed
  5. Click Continue

If you have already completed your recovery options but skipped the mobile authenticator portion you can still set it up using the following instructions:

  1. Log into MyGRCC
  2. Click the drop down in the upper right and select Edit Profile
  3. Navigate to the option that reads Mobile Authenticator
  4. Click Enable mobile authenticator
  5. Choose the type of phone you have (iPhone, Android, Blackberry, etc.)
  6. Click Continue
  7. Scan the QR code using the mobile authenticator app on your phone (free mobile authenticators can be downloaded from your devices app store, such as Microsoft authenticator and Google authenticator) 
  8. Follow the instructions on your device
  9. Enter in the 2nd factor/One Time Passcode displayed on your device
  10. Click Continue 

Details

Article ID: 2274
Created
Thu 3/3/22 4:52 PM
Modified
Tue 6/28/22 2:04 PM