Issue
When logging in or attempting to reset the passphrase (password) on an external job application account, the reset email is not received.
Environment
- Job Application Portal (HRProd)
Information
The external job application login uses a user-created username, not the email address provided when registering for an account.
Cause Check
- Ensure that the username is being use, not the email address
- Check the spam folder of the email used during the registration process
- Clear web browser cookies and cache
- Attempt to reset password with Forgot Password link
Resolution
The Human Resources Department is responsible for assisting with forgotten usernames or passphrase. They can be reached at hr@grcc.edu or. 616-234-3972.
- When attempting to log in or reset the passphrase, use the custom username chosen during the account creation process
- If the username is not know, click the Forgot Username link on the log in page
- This will ask for the email used to register, and will send the username to that address
- If the forgot username link does not return a username, it is possible that the email used to register is a different email address
Note: Due to the time sensitive nature of the job application process, please contact the GRCC HR department by phone at 616-234-3972 or email at hr@grcc.edu for alternative methods to send applications.