Unable to Login/Reset Password for External Job Application

Issue

When logging in or attempting to reset the password on an external job application account, the reset email is not received.

 

Environment

  • Job Application Portal (HRProd)

 

Information

The external job application login uses a user-created username, not the email address provided when registering for an account.

 

Cause Check

  • Ensure that the username is being use, not the email address
  • Check the spam folder of the email used during the registration process
  • Clear web browser cookies and cache
  • Attempt to reset password with Forgot Password link

 

Resolution

The Human Resources Department is responsible for assisting with forgotten usernames or passwords. They can be reached at hr@grcc.edu or. 616-234-3972.

  • When attempting to log in or reset the password, use the custom username chosen during the account creation process
  • If the username is not know, click the Forgot Username link on the log in page
    • This will ask for the email used to register, and will send the username to that address
  • If the forgot username link does not return a username, it is possible that the email used to register is a different email address

Details

Article ID: 1085
Created
Thu 3/7/19 10:02 AM
Modified
Tue 11/2/21 3:31 PM