Lines/Smudges on Prints, Copies, or Scans

Issue

A Konica Minolta printer is printing lines or smudges on a print, copy, or scan.

Environment

• Konica Minolta Printer

Cause Check

• Ensure that there are no smudges, dust, or marks on the flatbed scanner glass, including the side strip.
  • The small strip of glass on the left is where it scans documents sent through the top feeder
• Test to see if the smudges or stripes appear on a standard print from a computer
  • Prints do not pass over the glass, so if the smudges still appear, it is likely there is an issue with an internal part

Resolution

If the above checks failed to resolve the issue, please contact the IT Support Desk to submit a Konica Minolta service request.