Unable to Link Documents in PeopleSoft

Issue

When linking documents from PeopleSoft to ImageNow/Perceptive Content, an error message occurs, "Could not find an application window that matches the [Page Name] application plan."

 

Environment

  • PeopleSoft
  • Chrome
  • Firefox

 

Resolution

Verify the following:

  1. PeopleSoft is open
    • Opening in Internet Explorer is no longer a requirement
  2. The active tab is one of the ImageNow linking screens
    • CSProd - Main Menu > GRCC Custom > ImageNow > Person Link
    • HRProd - Main Menu > GRCC Custom > ImageNow > Person Link or Employee Link
  3. A person is displayed, not the initial search page
  4. There are no other instances of PeopleSoft open with the same user logged in
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